Refund Policy

Refund Policy

Last updated: August 9, 2026

This Refund Policy explains the terms under which Pure Comps ("we," "us," or "our") offers refunds and cancellations for the Service at purecomps.app. By subscribing to a paid plan, you agree to this policy.

1. Free Tier

The Free tier costs nothing and requires no payment information. There is nothing to refund. You can stop using the Service or delete your account at any time.

2. Pro Trial (7 Days)

The Pro plan includes a 7-day free trial. During the trial period, your card is not charged. You can cancel at any time before the trial ends to avoid being charged.

• If you cancel before the trial ends, you will not be charged.
• If you do not cancel before the trial ends, your card will be charged for the first billing period ($4.99/month or $15/quarter, depending on your selection).
• Trial access is limited to one trial per account.

3. Pro Subscription Cancellation

You can cancel your Pro subscription at any time through your account dashboard or by contacting support@purecomps.app.

• Cancellation stops future billing immediately.
• You retain access to Pro features until the end of your current billing period.
• We do not issue partial refunds for unused time within a billing period, except where required by law.

4. Lifetime Membership Refunds

The Lifetime tier ($249 one-time payment) is eligible for a refund under the following conditions:

• 14-day refund window: You may request a full refund within 14 days of purchase if you have not made substantial use of premium features (e.g., fewer than 50 searches or watch-list additions beyond the free-tier limits).
• After 14 days: Lifetime purchases are non-refundable, except where required by law.
• Refund method: Refunds are issued to the original payment method via Stripe and may take 5–10 business days to appear.

5. Stripe Disputes and Chargebacks

We encourage you to contact us at support@purecomps.app before initiating a chargeback. We will work with you to resolve any billing issue. Unauthorized chargebacks may result in account suspension.

6. Service Discontinuation

If we permanently discontinue the Service, we will refund the unused portion of any active subscription (pro-rated from the date of discontinuation) and the full amount of any Lifetime purchase made within the prior 12 months.

7. Statutory Rights

Nothing in this policy limits any statutory consumer rights you may have under applicable law, which may exceed the remedies described here.

8. Contact

To request a refund or cancellation, contact us at support@purecomps.app. Include your account email and a brief description of the request.